Refund policy

Welcome to Elyscent. Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Guarantee

We proudly offer a 30-day return and refund policy. You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product should be returned in its original packaging whenever possible.
  • Proof of purchase (order confirmation or receipt) is required.

Products returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products that have been opened or used.
  • Items damaged due to misuse, accidents, or improper handling.
  • Gift cards.
  • Clearance or final sale items (if applicable).

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the product
  • Photos of the packaging
  • Brief description of the issue

We will review your request promptly and arrange a replacement or refund when appropriate.

4. Return Process

To initiate a return:

  1. Contact our customer support team.
  2. Wait for return authorization and instructions.
  3. Securely package the item.
  4. Ship the product to the return address provided by our support team.

Please do not return products without contacting us first.

5. Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may vary depending on your payment provider.
  • Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

6. Exchanges

We replace items only if they arrive damaged, defective, or incorrect.

If you need an exchange, please contact us before returning your item.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account.
  • Contact your credit card company.
  • Contact your bank.

If you still need assistance, please contact us.

9. Contact Us

Elyscent

Website: https://elyscent.online

Email: support@elyscent.online

Phone: +1 604 479-3231

Address:

72-24185 106B Ave

Maple Ridge, BC V2W 0C6

Canada